Shipping policy

This Shipping & Delivery Policy applies to all orders placed through the Harvtic website (harvtic.com) for any products we offer.

Harvtic is owned and operated by Harvtic Ltd.
Business address: 71–75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom
Contact email: support@harvtic.com

By placing an order on harvtic.com, you agree to the terms below.

1. Order Processing Time

We aim to process all orders as quickly as possible.

• Processing time: Typically 1–3 business days after the order is placed.

• Orders are processed Monday–Friday, excluding holidays.

• During peak seasons (promotions, holidays), processing may take slightly longer.

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available for your destination).

2. Shipping Destinations

We ship worldwide to most countries, including:

• Europe: United Kingdom, EU countries

• North America: United States, Canada

• Oceania: Australia, New Zealand

• Other regions: Selected countries supported by our carriers

If your country is not available at checkout, we currently do not ship there.

We do not ship to sanctioned or restricted countries.

3. Estimated Delivery Times

Delivery times vary depending on destination and carrier availability.

Estimated delivery times after processing:

• United Kingdom & European Union:
  7–12 business days

• United States & Canada:
  7–15 business days

• Australia, New Zealand & other international regions:
  10–20 business days

These time frames are estimates, not guarantees. Delays may occur due to:

• Customs inspections

• Postal service delays

• Weather conditions

• High seasonal volumes

Harvtic is not responsible for delays caused solely by carriers or customs.

4. Shipping Methods & Fees

Shipping fees are calculated at checkout based on:

• Delivery address

• Package weight/size

• Carrier options available

• Any active promotions (such as free shipping)

You will see the exact shipping cost before completing your purchase.

Occasionally, we may offer free or discounted shipping depending on active promotions.

5. Order Tracking

Most orders include tracking.

• When your order ships, you will receive a tracking number via email.

• Tracking updates may take 24–72 hours to appear after your parcel has been dispatched.

If you have no tracking information after 5 business days, contact us at support@harvtic.com.

6. Customs, Duties & Taxes

International shipments may be subject to:

• Customs duties

• VAT

• Import taxes

• Handling fees

These charges are not included in product prices or shipping fees and must be paid by the customer.

We cannot mark orders as “gifts” or lower the declared value.

Please contact your local customs office for details before ordering.

7. Incorrect Address or Undeliverable Packages

Please ensure your shipping address is complete and correct.

Harvtic is not responsible for orders that cannot be delivered because of:

• Incorrect or incomplete addresses

• Recipient unavailability

• Failure to pick up packages

If a package is returned to us:

• We may offer to reship it (a new shipping fee may apply), or

• Provide a partial refund excluding original shipping costs

If the parcel is not returned by the carrier, we may not be able to issue a refund.

Contact us immediately at support@harvtic.com if you entered the wrong address and your order has not shipped yet.

8. Lost, Delayed or Stolen Packages

Delayed shipments

If tracking shows delays, please allow extra time.
Many delays resolve after customs clearance or local sorting.

Lost packages

A package may be considered lost if:

• No tracking update has been shown for an extended period AND

• The carrier confirms it cannot be located

If confirmed lost, we will offer either:

• A replacement, or

• A refund (depending on availability)

Marked as delivered but not received

If tracking shows “delivered” but you did not receive it:

1. Check with neighbors, reception, or building staff

2. Check alternative delivery locations

3. Wait 1–2 days (carriers sometimes mark early)

If still missing, contact us.
Please note: We are not responsible for packages confirmed as delivered to the address provided at checkout.

9. Split Shipments

If your order includes multiple items, they may ship separately depending on stock and warehouse location.

If split:

• You may receive multiple tracking numbers

• Delivery dates may differ

No additional shipping fees will apply.

10. Changes to This Policy

We may update this Shipping Policy as needed.

• Changes will be posted on this page with an updated effective date

• Continued use of our website means you accept the updated policy

11. Contact Information

If you have questions about shipping, delivery, or your order, please contact us:

📧 Email: support@harvtic.com
🌐 Website: https://harvtic.com
🏢 Address:
71–75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom